They keep ignoring me

Item: Droneworld
Rating: 1
Author: Albert S

I bought a DJI Phantom 4 drone from them a few months ago, which I had for a while, but due to a technical malfunction, I had a flyaway on it. I filled in a repair ticket, and after many back-and-forth emails to them, they logged it with DJI in China.

After their mail to China, I haven't heard anything from either them or DJI for a few weeks. I've emailed them numerous times, went on their website's chat, emailed multiple people, but nothing. They just keep ignoring me, which is not cool. I'm not in much of a rush, but I at least want to know how long I should expect to wait for an answer.

Once I post this, they will naturally have a million excuses, but I've given then more than enough time to come back to me.

Their after-sales service is really poor.

Helpful (0)

Replies (2)

Albert S's updateReviewer Update

26 Mar 2019, 13:47

So, after my post to Hello Peter, they got in contact with me again. The whole issue got sorted out and I'm getting a replacement drone, which I'm very happy about. They really did their utmost to sort out the problem for me, so I'm very happy with the outcome. Thank you Droneworld and DJI . . . it took us a while to get there, but I really do appreciate your help.

Albert S's update26 Mar 2019, 13:47

Reviewer Update

Droneworld's replyOfficial

23 May 2019, 13:30

Good Day Albert,

Hope you are well.

Thank you for taking the time to update your review we really appreciate it.

We are delighted that we could get your matter resolved.

Please do not hesitate to call us for any further assistance.

Regards,
Natasha.
Droneworld.
Customer Care.
***.

Best regards,

Droneworld's reply23 May 2019, 13:30

Official

Best regards,

They keep ignoring me

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