1 reviews | Active since Jun 2015
On Friday 26/06/2015 I purchased the 'only one left' of the Phantom Vision 2 drone. I paid R8995 which was debited from my account, this was followed by a confirmation email sent to me by Drone World with my order number #1849. I followed up with Drone World Monday 29/06/2015 as to when i could expect delivery, only to be told that someone had bought the drone just before me and their system hadn't updated itself. Just to be clear the system still hasn't updated itself as it still shows that there is one left so don't go onto their website and buy the only remaindering one as i can assure you they actually don't have the product. The reason i'm complaining on Hello Peter is the fact that Drone World is completely ***********, they failed to remedy the situation or even offer me a refund. After continuous phone calls and chats, i was left with only empty promises. Today 30/06/2015 only after me contacting them over and over again they finally offered me a refund.. now i'm just waiting for that to happen.. hmmmmm
Hi Guy,
Thank you very much for bringing this to our attention and we sincerely apologise for the inconvenience caused.
We strive to provide world-class service to our clients and it will be impossible without your valuable feedback.
Once again, please accept our sincere apologies.
We hope you will give us another chance in the future to improve your experience.
Should you require any further assistance please don’t hesitate to contact us on ***, email *** or use our live chat facility on our website.
Kind regards,
The Customer Support Team
Best regards,
Hi Guy,
Thank you very much for bringing this to our attention and we sincerely apologise for the inconvenience caused.
We strive to provide world-class service to our clients and it will be impossible without your valuable feedback.
Once again, please accept our sincere apologies.
We hope you will give us another chance in the future to improve your experience.
Should you require any further assistance please don’t hesitate to contact us on ***, email *** or use our live chat facility on our website.
Kind regards,
The Customer Support Team
Best regards,
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