cM
clive M
1 reviews | Active since Dec 2018
12 Dec 2018, 11:53
NO AFTER SALES SERVICE ONCE THE MONEY HAS BEEN PAID OVER
Placed an order (Order #209872) on Cyber Monday 26th November 2018. It showed stock on hand and sent me the order number and showed as completed. It's now 12th December 2018 and I have had no correspondence even after I sent a mail to ********** I called a week ago and was told there was no stock? So you lure people to buy on Cyber Monday with the knowledge that you have no stock, you don't have to common decency to inform the customer of your mistake or reply when I query the problem. You have a brilliant product but your customer service is going for a ball of sh*t and this is verified by your rating/comments on this site
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Replies (2)
Droneworld's replyOfficial
12 Dec 2018, 14:58Good Day Mr Moolman,
Thank you for taking my call.
I apologize again for your unpleasant experience and inconvenience. This is not the normal level of Service we endeavor to provide our to customers.
Our normal procedure in the event of a refurbished product being out of stock is to dispatch you with a brand-new product in this instance we failed to do that, sorry. Your brand-new goggles should be on the way and you should receive a tracking number shortly.
Once again, we are truly sorry for any inconvenience and frustration caused and we glad we could get this matter sorted for you.
Please do not hesitate to contact me if you need any further assistance.
Regards,
Natasha.
Customer Care.
Droneworld.
***.
Droneworld's reply12 Dec 2018, 14:58
Official
Good Day Mr Moolman,
Thank you for taking my call.
I apologize again for your unpleasant experience and inconvenience. This is not the normal level of Service we endeavor to provide our to customers.
Our normal procedure in the event of a refurbished product being out of stock is to dispatch you with a brand-new product in this instance we failed to do that, sorry. Your brand-new goggles should be on the way and you should receive a tracking number shortly.
Once again, we are truly sorry for any inconvenience and frustration caused and we glad we could get this matter sorted for you.
Please do not hesitate to contact me if you need any further assistance.
Regards,
Natasha.
Customer Care.
Droneworld.
***.
cM
clive M's updateReviewer Update
02 Jan 2019, 14:51Hi
Thank you, Natasha you have restored my faith in Drone World.
I received a call within an hour of my post and one hour later I had my tracking info.
The item was at my local branch and on the truck to deliver to me within 2 days and I am in an outlying area. The courier company then took 5 days to deliver it 70km away ( courier IT) but that is no reflection on you. I also received a brand new item at no extra cost WOW.
Thank you for your understanding and excellent customer service.
cM
clive M's update02 Jan 2019, 14:51
Reviewer Update
Hi
Thank you, Natasha you have restored my faith in Drone World.
I received a call within an hour of my post and one hour later I had my tracking info.
The item was at my local branch and on the truck to deliver to me within 2 days and I am in an outlying area. The courier company then took 5 days to deliver it 70km away ( courier IT) but that is no reflection on you. I also received a brand new item at no extra cost WOW.
Thank you for your understanding and excellent customer service.