1 reviews | Active since Dec 2017
No After Sales Service
I would not suggest Droneworld to anyone. Everbody is helpfull and responds quickly to your email but once you have the product they do not care about you at all. The after sales service is horrible. It has been a month since we have received the product, and today is the first time someone has tried to help us. We haven’t been able to use the product and is still waiting to get a response. Had to send back the product for them to check what is wrong with it. It arrived at their office on the 5th of December till today the 12th of December we have had no response or even just a, Hello Sir it has arrived we will look at it shortly. Rather pay more at a place where you actually have after sales service.
Dear Mr Prinsloo,
Thank you for taking the time to give us your feedback on our after sales service. It was clearly apparent on our side that we did not maintain communication channels with you after you had booked in your ticket. We are very sorry that we gave you the runaround and caused this frustration. We did get confused twice between your ticket being logged under your personal name but the sale was under your business name and we also found more than one Francois Prinsloo in our system, and landed up communicating to the incorrect Mr Prinsloo. We will be more diligent in handling our customer repairs to ensure that we do not confuse customers tickets.
We will be sending you your complimentary gift, as discussed today, to enjoy with your drone.
Regards
Droneworld Management Team
Dear Mr Prinsloo,
Thank you for taking the time to give us your feedback on our after sales service. It was clearly apparent on our side that we did not maintain communication channels with you after you had booked in your ticket. We are very sorry that we gave you the runaround and caused this frustration. We did get confused twice between your ticket being logged under your personal name but the sale was under your business name and we also found more than one Francois Prinsloo in our system, and landed up communicating to the incorrect Mr Prinsloo. We will be more diligent in handling our customer repairs to ensure that we do not confuse customers tickets.
We will be sending you your complimentary gift, as discussed today, to enjoy with your drone.
Regards
Droneworld Management Team