Good product selection, terrible warranty service.

I purchased Mavic 3. The price was good, I had to wait a bit but no problem. My drone arrived and Instarted using it. Later I picked up it has a gimbal issue (jolt while pointing all the way down). I recalubrated multiple times, updated firmware etc, but it did not help. At some stage I realised I have scratch on landing sensor. Since the drone was still under warranty, I sent it back. 3 (yes THREE months and multipple follow ups down the line I get presented with 10000 rand bill for fixing the drone, because of the physical damage (rpthe smakl scratch at the landing sensor). At no stage I was explained relevance of the landing sensor to the gimbal stability. At no stage I was given option to dispute, decline or claim via insurance (drone was insured). Needless to say that because the drone was fixed WITHOUT the authorisation, the claim was declined. While I understand that perhaps there is a link between landing sensor and gimbal, and perhaos upon explanation I would approve the repair charge, that opportunity was simply denied. This is certainly the last item I purchased from there (and I did purchase other drone and few items). The lack of transparency is simply shocking. Not a happy customer.