KJvV
Kirsten Jansen van Vuuren
1 reviews | Active since Oct 2018
15 Oct 2018, 20:44
Droneworld, Horrible Service
I am deeply disappointed in the service I'm getting from Droneworld. A while ago I sent my drone in for repairs after a crash, both the battery and my 128 GB SD card was still in the drone. When I got my drone back I noticed the battery was not included and immediately emailed Ashley, the employee who I communicated with throughout the repair process. The response I received back stated that they will "revert back to me before lunch". It has now been 13 Days and still no response, I have since discovered that the SD card was also taken out and not returned as well as the fact that I now get a SD Card error every time I turn on my "repaired drone".
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Droneworld's replyOfficial
16 Oct 2018, 15:09Dear Kirsten
On behalf of Droneworld i wish to apologise for the lack of communication between you and our Technical support team. Since this post our team has assisted you and communication has be restored. Should you have any other queries or issues please don't hesitate to communicate with Customer Service directly so that we can facilitate all due processes.
Droneworld Team
Best regards,
Droneworld's reply16 Oct 2018, 15:09
Official
Dear Kirsten
On behalf of Droneworld i wish to apologise for the lack of communication between you and our Technical support team. Since this post our team has assisted you and communication has be restored. Should you have any other queries or issues please don't hesitate to communicate with Customer Service directly so that we can facilitate all due processes.
Droneworld Team
Best regards,
KJvV
Kirsten Jansen van Vuuren's updateReviewer Update
05 Nov 2018, 14:13After this review Droneworld contacted me and all issues have been resolved.
KJvV
Kirsten Jansen van Vuuren's update05 Nov 2018, 14:13
Reviewer Update
After this review Droneworld contacted me and all issues have been resolved.