Droneworld failing to deliver

I purchased the DJI Spark summer special. Deal included a few additional items. Didn’t receive one item, which on its own cost between R199 and R299. I called in and the individual said she would dispatch the item to me. I waited a few days and received zero correspondence. Called again and spoke to Bryan from sales who provided me with an email address to the relevant department, which I emailed. The individual contacted me, I missed the call and she never tried again, even after I returned her call. Waited a few days and called again and spoke to her and she informed me that they were out of stock and it would be sent to me once stock became available. That was over 3 weeks ago. The same item has still been on sale since that day and marked as in stock on both their website as well as Takealot.com(Supp**** by droneworld). So the way I see it, it’s either they’re selling something and marking it as in stock when it’s not, Or that I don’t matter as a customer. Either way, right now they’re holding on to something I’ve paid for unjustly. This seems either that someone is very *********** or that someone doesn’t care.

Ryan Pillay Order No. 210010