BB
Barend B

1 reviews | Active since Nov 2017

27 Nov 2017, 14:15

Droneworld does not care about their dealers or clients.

My impression of Drone World has been tarnished, and I am now concerned about how our existing business is being neglected by them. We cannot depend on them to deliver any services or products. Their services delivery is shocking.

Online log-on details. Our online logon details did not work. Neither were we able to reset the password. Upon phoning droneworld, I was sent from pillar to post. On several occasians I was “transferred” and the line got cut. I made a total of 15 phonecalls to have the issue resolved. As an IT admin, I know that there a quick solution for this. My impression is that no-one was willing to help.

Invoice Number-15545 Items paid for and ordered on 8 November 2017. They are stil outstanding. I also queried on sevaral ocasions that the range extender be installed onto the drone. This will probably not happen. Brandon has made several promises to us, wich were not fullfilled. -Firstly that the stock would be ready to collect at the Cape Town Offices on the 22nd of November. It was not ready. -secondly that the stock would be sent to us via courier and arrive 23rd November 2017. The Items were not delivered.

- I have left Brandon several messages and e-mails. He does nto return my phone calls. - I spoke to Bernin-Lee on Friday (24th), she promised to find out what is going on. - I left another message this morning with the sales department, no return phone call. - I spoke to Bernin-Lee again this morning, asked for a manager. All of them are convienitaly in a “meeting”.

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