HW
Hansa W
1 reviews | Active since Apr 2020
10 Dec 2020, 18:30
Drone World ZA
Drone world customer service is appalling! Sold me a faulty drone that took over two weeks to get to me, 2 months later and I still don't have a drone. Zero urgency from drone world, once you pay there is no recourse, pathetic!
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Replies (1)
Droneworld's replyOfficial
11 Dec 2020, 12:32 Good Day,
Hope you are well.
Thank you for taking my call.
I am terribly sorry for the experience this is not the normal service we provide our customers with.
The Agent that did not get back t you is being dealt with accordingly.
As soon as our stock arrives, we will dispatch your replacement unit immediately.
We are once again sorry for the way your delivery was handled and ensure you, we will use a different courier company when sending out your replacement unit.
Please do not hesitate to let me know if you need any further assistance.
Stay Safe.
Regards,
Natasha.
Droneworld.
Hope you are well.
Thank you for taking my call.
I am terribly sorry for the experience this is not the normal service we provide our customers with.
The Agent that did not get back t you is being dealt with accordingly.
As soon as our stock arrives, we will dispatch your replacement unit immediately.
We are once again sorry for the way your delivery was handled and ensure you, we will use a different courier company when sending out your replacement unit.
Please do not hesitate to let me know if you need any further assistance.
Stay Safe.
Regards,
Natasha.
Droneworld.
Best regards,
Droneworld's reply11 Dec 2020, 12:32
Official
Good Day,
Hope you are well.
Thank you for taking my call.
I am terribly sorry for the experience this is not the normal service we provide our customers with.
The Agent that did not get back t you is being dealt with accordingly.
As soon as our stock arrives, we will dispatch your replacement unit immediately.
We are once again sorry for the way your delivery was handled and ensure you, we will use a different courier company when sending out your replacement unit.
Please do not hesitate to let me know if you need any further assistance.
Stay Safe.
Regards,
Natasha.
Droneworld.
Hope you are well.
Thank you for taking my call.
I am terribly sorry for the experience this is not the normal service we provide our customers with.
The Agent that did not get back t you is being dealt with accordingly.
As soon as our stock arrives, we will dispatch your replacement unit immediately.
We are once again sorry for the way your delivery was handled and ensure you, we will use a different courier company when sending out your replacement unit.
Please do not hesitate to let me know if you need any further assistance.
Stay Safe.
Regards,
Natasha.
Droneworld.
Best regards,