HS
Hennie S
1 reviews | Active since Dec 2014
29 Jan 2019, 16:02
Drone World stock issues
Went online , purchased a HDMI module , site indicated stock availability . Did the payment and all seems ok . This was around 13:00 . Just before 17:00 I received a call informing me there is no stock but somebody will phone me and give me an ETA . The next morning the site still shows stock is good , so I send an email , no response ! . Also I did not get any response as promised ! Phoning around 16:00 today there is still no ETA or not even a sorry whatsoever . The site still shows stock , when will that be sorted ??? We requested our money back as we can do a direct import for the same cost. One of my friends purchased a drone on a special deal also just to find out there is no stock , he wanted the thing for a holiday trip and he had to do the trip without . So this is a warning to anybody wanting to buy from Drone World , make sure there is physical stock or else you are in for a ride .
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Droneworld's replyOfficial
29 Jan 2019, 17:01 Good Day, Hope you are well. I do apologies for the inconvenience caused. As discussed, I have filled out the paper work for the refund which will be processed tomorrow. We were trying to source the product locally and did not succeed we try and do everything in our power first to assist our customers as much as we can. We have spoken to our website team to correct the stock availability on the item as well and would like to thank you for bringing this to our attention. Once again, I do apologize for the inconvenience and frustration caused. Regards, Natasha. Customer Care. Droneworld. ***.
Best regards,
Droneworld's reply29 Jan 2019, 17:01
Official
Good Day, Hope you are well. I do apologies for the inconvenience caused. As discussed, I have filled out the paper work for the refund which will be processed tomorrow. We were trying to source the product locally and did not succeed we try and do everything in our power first to assist our customers as much as we can. We have spoken to our website team to correct the stock availability on the item as well and would like to thank you for bringing this to our attention. Once again, I do apologize for the inconvenience and frustration caused. Regards, Natasha. Customer Care. Droneworld. ***.
Best regards,