Drone malfunctions and no response from company for almost a year now

I bought my first drone, last year Feb, for a trip I had planned up into Africa. Two weeks before my trip, while I was practicing my flight s****s at my local flying spot, my drone malfunctioned and never returned...I had done all the correct procedures before flying and I was gutted to say the last that my drone was gone. I spent at least 5 hours looking for it, but to no avail, it was gone.

I logged a fault with drone world and DJI last year April (2018), however, still to this day no one has gotten back to me nor can I get any information from them. I have called several times a month since the incident, and almost everytime I am told that they will get back to me and they never do. Or they say that they are merely the middlemen for DJI and they are waiting for a response from them - which I understand but it's almost been a year and this is simply unacceptable.

I have spent over R40000 with this company and have been treated with the worst customer service I have ever experienced. The second drone that I bought after my first one disappeared is also having issues. I have taken back and they claimed to have fixed it, but every time I fly it I receive error messages... This is terrible service and disgustingly unsatisfactory, please get your act together DJI and Drone world!