Don't be fooled by Droneworld

I am going to try and keep this review as short as possible.

I ordered a DJI Spark Fly More Combo on Sunday 19/11/2017. The deal claimed that shipping will start on Friday 24/11/2017. I phoned Droneworld on Wednesday 22/11/2017 to find out if there will in fact be stock for me. The sales assistant, Brian, assured me that stock has been allocated to my order and that my package will be ready on Friday. Saturday 25/11/2017 I received an e-mail explaining that due to a "server overload" the stock has run out and I have 1 of 4 options for my order. The only option that was viable was to wait another 15 days for my order to arrive. I decided to cancel my order (which wasn't one of the 4 options) as I cannot wait 15 days due to me leaving for holiday (the main reason I was buying a drone). This was quite irritating as I was told my order was allocated. This is where my experience went pear shaped.

I contacted Droneworld on Monday 27/11/2017 to cancel my order. During the first call, they took my details and said they would call me back. They didn't. The second call they put me through to the dispatch department telling me that I need to speak to Natasha, but the transfer kept ringing and no one picked up. The third call I spoke to Brian, who assured me he would cancel my order but he just had to quickly attend to the customers in the shop and would phone me back. He never did. At the end of the day Natasha finally phoned me back, telling me that my order would arrive in 15 days. I told her I cannot wait 15 days and she has to cancel my order. She told me that she would have to ask her manager if she may cancel my order.

On Tuesday I decided I would give Natasha time to sort the situation out, so I e-mailed them (this was the 3rd mail I sent Droneworld) again stating they should please cancel my order. No reply and no phone call.

On Wednesday, I phoned Droneworld trying the dispatch department. I asked the lady to please put me through to whoever deals with cancellations. She asked me what was wrong and after I explained the poor customer service and the fact that I cannot wait 15 days and would like my order cancelled, she told me she would sort it out and took my details (this must have been the 4th time someone took my details). After not hearing back from her, I phoned again later in the day and ended up with the same lady, and she told me Brian would get back to me to sort it out.

I then thought this is crazy, no one is getting back to me, no one replies to my e-mails, I am no closer to getting my money back than I was a week ago. I did some research and found that other people are having exactly the same issue. Droneworld has this way of stalling on you until you either give in or go straight to their shop in Sea Point and get your stuff back. Unfortunately they have R10,000 of my money that I cannot simply walk in and take back.

The people I have talked to simply did not sound like they really cared about me wanting to cancel my order, they simply stalled and told me they would "sort it out" but never told me that my order is cancelled and they would pay me back.

Do yourself a favor and read the 1 star reviews on google maps and on hello peter. Do yourself another favor and don't do business with this company. The customer service is utterly poor and I haven't once felt that they had my interests at heart.