1 reviews | Active since Jan 2017
Cannot contact company on order not shipped for over 2 months
<p>I placed an order for a mavic drone October 25th I have not been able to reach anybody in the company by either phone or email. I have tried calling for two weeks and have emailed their personal staff and their order status dept. and still have gotten any response.</p> <p> </p> <p>I have requested a refund on their voice recorder but I cannot get ahold of anybody.</p> <p> </p> <p>I would warn everyone to be careful when ordering from this company because I don't know if I will ever see my drone or a refund.</p> <p> </p> <p>I am out $1,300 and can get no help whatsoever.</p>
Hi Jeff,
Thank you very much for bringing this to our attention and we sincerely apologise for the experience.
We strive to provide world-class service to our clients and it will be impossible without your valuable feedback.
One of our Customer Support Team members will be in contact with you shortly to improve your experience.
Should you require any further assistance please don’t hesitate to contact us on ***, email *** or use our live chat facility on our website.
Kind regards,
The Customer Support Team
Hi Jeff,
Thank you very much for bringing this to our attention and we sincerely apologise for the experience.
We strive to provide world-class service to our clients and it will be impossible without your valuable feedback.
One of our Customer Support Team members will be in contact with you shortly to improve your experience.
Should you require any further assistance please don’t hesitate to contact us on ***, email *** or use our live chat facility on our website.
Kind regards,
The Customer Support Team
HI JEFF,
Droneworld is a South African based company and only quote and receive payment in South African Rand.
We do not advertise our products in USD or invoice in USD and having looked at your case we firmly believe that you have us confused us with www.drone-world.com which is an American based company. The fact that you state on the HelloPeter profile that you emailed *** goes some way towards proving that.
We also do not have any orders under your name. However, if you would like to email hana@droneworld.co.za with a copy of your invoice I will happily investigate further for you.
While we share similar names we are www.droneworld.co.za and are not affiliated in anyway with the American based www.drone-world.com and your issues need to be taken up with them directly.
We appreciate how the error can be made and we respectfully request that you post a retraction comment so that potential clients don’t get the wrong impression about our company.
I look forward to receiving a copy of your invoice to *** so we can put this matter to rest.
Kind regards
Hana
Droneworld
HI JEFF,
Droneworld is a South African based company and only quote and receive payment in South African Rand.
We do not advertise our products in USD or invoice in USD and having looked at your case we firmly believe that you have us confused us with www.drone-world.com which is an American based company. The fact that you state on the HelloPeter profile that you emailed *** goes some way towards proving that.
We also do not have any orders under your name. However, if you would like to email hana@droneworld.co.za with a copy of your invoice I will happily investigate further for you.
While we share similar names we are www.droneworld.co.za and are not affiliated in anyway with the American based www.drone-world.com and your issues need to be taken up with them directly.
We appreciate how the error can be made and we respectfully request that you post a retraction comment so that potential clients don’t get the wrong impression about our company.
I look forward to receiving a copy of your invoice to *** so we can put this matter to rest.
Kind regards
Hana
Droneworld