CR
Craig R
1 reviews | Active since Dec 2017
05 Dec 2017, 12:26
Black Friday ****?
Purchased a DJI Spark "Fly more combo" online on 19th November from Droneworld. Received an email on 25th November claiming that "Unfortunately, due to a server overload, your order was taken just after we ran out of stock"
Followed up several times on email to enquire about the status of my order, with zero responses from ********** (the sender on my original invoice) or ********** (the sender of the "sorry for you" email). I called droneworld.co.za today - 5 December only to be told, "we will not have stock for at least another 2 weeks".
1. Your website claimed that you had stock when I placed my order on the 19th. This is why I placed the order with you in the first place. Clearly you didn't have stock - that Sir is what is called a lie. 2. Your website gave no errors or any indication of "server overload" at the time. Your subsequent claim in your email of the 25th that the cause was "server overload" is therefore another bald faced lie. (Isn't it strange that the server handling my payment or sending your invoice never seems to suffer the same d"overload"?) 3. The fact that I now find several others with nearly the identical complaint and story here on hellopeter.com is further proof that you deliberately misrepresented your stockholding, and that you had no intention of fulfilling my or anyone elses orders on the 19th, nor within your stated "up to 15 days" for delivery. This is what is known as dishonest.
At the time I placed my order with DroneWorld.co.za I had at least 4 other options from other vendors. I chose to place my order with droneworld.co.za because I mistakenly believed that I would not be jerked around. Sadly I was deceived.
A colleague placed an order for the same 'fly more combo' from another vendor - he received his drone on Tuesday 28 December, I have cancelled my order with today, 5 December, as I will not be able to take delivery of the order if and when it eventually arrives.
Thank you DroneWorld, the intended recipient of the drone will be bitterly disappointed this Christmas, and I will make sure I and anyone who will listen will never go anywhere near your operation ever again.
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Droneworld's replyOfficial
13 Jan 2018, 09:16Dear Mr Reynolds,
Thank you for your feedback.
As per our telephone conversation Droneworld did fall short on sending your order when you were one of the first customers to order.
Our dispatch department did not follow the First In First Out process and we should have returned your calls and emails. Your order was not identified properly and got caught up in the balance of the orders for Black Friday.
We are glad that you did manage to get a gift for your son eventually and we apologise for the frustration and stress this purchased caused you.
We have agreed with you the way forward on your next purchase and have sent you a few complimentary gifts for your son.
We hope that we can make this up to you in the future with your next purchase.
Regards
Droneworld Management Team
Best regards,
Droneworld's reply13 Jan 2018, 09:16
Official
Dear Mr Reynolds,
Thank you for your feedback.
As per our telephone conversation Droneworld did fall short on sending your order when you were one of the first customers to order.
Our dispatch department did not follow the First In First Out process and we should have returned your calls and emails. Your order was not identified properly and got caught up in the balance of the orders for Black Friday.
We are glad that you did manage to get a gift for your son eventually and we apologise for the frustration and stress this purchased caused you.
We have agreed with you the way forward on your next purchase and have sent you a few complimentary gifts for your son.
We hope that we can make this up to you in the future with your next purchase.
Regards
Droneworld Management Team
Best regards,