Bad Customer Experience
<p>Don’t buy from this dealer. Their idea of Price match is that they'll match any quote worldwide but then it’s not covered for DOA or any warranty. These guys obviously has no business experience and no communication s****s to add. Absolute no brainer to buy online with Amazon (Cleared customs delivered to your door) and the product I'm buying comes at R2000 less expensive that their price. Stupid business model. Nothing but a useless middle man that adds no value to a customer wanting to buy local (Proudly Not South African) False Advertising!!!</p>
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Replies (1)
Droneworld's replyOfficial
09 Feb 2017, 15:39Hi Ian,
Thank you very much for bringing this to our attention and we sincerely apologise for the experience.
We strive to provide world-class service to our clients and it will be impossible without your valuable feedback.
The Droneworld RRP is set by DJI for each country (bearing in mind import duties VAT and warranty servicing)
Disadvantages of ordering directly from abroad - DJI or another supplier:
- There are import duties of 7.5% - The Tariff heading for drones is "9503.00 90" (If the drone has a camera)
- - Estimated courier cost back to Dji is between R2000 - R2500 and then there's a 8 week delay for receiving your drone back.
- New Airfreight regulations in 2016 means it is impossible for you send a lithium battery back to the manufacturer under warranty for a replacement.
- Advantages from buying from Droneworld.co.za
- Customer peace of mind and convenience.
- Full local South African 12 month DJI warranty.
- 8 AM–5 PM Monday to Friday telephonic tech support.
- Seven day exchange for a new drone.
We are also your support for all warranty/repairs which becomes a very costly exercise if you have to deal with DJI and send your drone back.
After the seven days, and during the 12 month warranty, we submit to DJI on your behalf in the unlikely event of a breakdown, DJI will decide whether we should send the drone back to them for repair, or they will authorise Droneworld to give you a brand-new drone from our stock.
Immediate replacement of component or entire drone for some of the following reasons:
- Battery dead on arrival.
- Battery charger dead on arrival.
- Drone not connecting to remote control.
- Gimble/camera not responding.
- Drone will not start on activation.
- Dead on Arrival (DOA) - meaning if your drone is received and can not switch on it will be an immediate exchange.
We are sorry to hear you feel this way and hope we can change your mind in the future.
Should you require any further assistance please don’t hesitate to contact us on ***, email *** or use our live chat facility on our website.
Kind regards,
The Customer Support Team
Best regards,
Droneworld's reply09 Feb 2017, 15:39
Official
Hi Ian,
Thank you very much for bringing this to our attention and we sincerely apologise for the experience.
We strive to provide world-class service to our clients and it will be impossible without your valuable feedback.
The Droneworld RRP is set by DJI for each country (bearing in mind import duties VAT and warranty servicing)
Disadvantages of ordering directly from abroad - DJI or another supplier:
- There are import duties of 7.5% - The Tariff heading for drones is "9503.00 90" (If the drone has a camera)
- - Estimated courier cost back to Dji is between R2000 - R2500 and then there's a 8 week delay for receiving your drone back.
- New Airfreight regulations in 2016 means it is impossible for you send a lithium battery back to the manufacturer under warranty for a replacement.
- Advantages from buying from Droneworld.co.za
- Customer peace of mind and convenience.
- Full local South African 12 month DJI warranty.
- 8 AM–5 PM Monday to Friday telephonic tech support.
- Seven day exchange for a new drone.
We are also your support for all warranty/repairs which becomes a very costly exercise if you have to deal with DJI and send your drone back.
After the seven days, and during the 12 month warranty, we submit to DJI on your behalf in the unlikely event of a breakdown, DJI will decide whether we should send the drone back to them for repair, or they will authorise Droneworld to give you a brand-new drone from our stock.
Immediate replacement of component or entire drone for some of the following reasons:
- Battery dead on arrival.
- Battery charger dead on arrival.
- Drone not connecting to remote control.
- Gimble/camera not responding.
- Drone will not start on activation.
- Dead on Arrival (DOA) - meaning if your drone is received and can not switch on it will be an immediate exchange.
We are sorry to hear you feel this way and hope we can change your mind in the future.
Should you require any further assistance please don’t hesitate to contact us on ***, email *** or use our live chat facility on our website.
Kind regards,
The Customer Support Team
Best regards,