5 star service!!!

I purchased a prosenic M8 pro demo model at a highly discounted rate. I usually research online companies before I purchase anything, but that lapsed in this instance. The robo cleaner was promptly delivered via courier a few days later from their capetown depot and when unpacked all seemed in order, especially for a demo model with a huge discount. I unpacked the robo cleaner on a Thursday, played around a bit, mapped the house layout, etc. On the next day I wanted to try mopping and had to find out that the mopping plate was missing. This being after hours, I did send an e-mail and googled reviews. To my horror I did see a rating of 2.5 stars with mainly the complaints of no customer back up and thought to my horror that I will end up in the same category. I had to wait until today (Monday) and phoned the Durban office number, as I am based in KZN, voice mail and no answer for 5 minutes.....I then tried the Capetown number and to my surprise someone picked up the phone after about 1 minute of waiting an after explaining the missing part promised me that someone from customer care will get back to me. I thought again, here we go, exactly what customers are complaining about...BUT to my surprise, I received a call 30 minutes later from a lady, called Charmaine, explained her my situation, gave her my invoice number and she promised to send me the missing plate including a mop, as one was short delivered, but as she explained was fitted on the mop plate, therefore the plate being missing, one mop would be short. To my greatest surprise, I received an e-mail not even an our later, with tracking number that the missing parts are on its way! Charmaine and Droneworld, thank you for making this experience as easy as possible. I will most definitely purchase from you again and trust me, I am not an easy customer. need to give you 5 starts!!!