Con man or disorganized business man?

Sent two drones to Bradly for repair in April - the first one, a Mavic pro - took a while and I got a little nervous as communication was a it erradict, but in the end, I did get back a working drone, but no charger or cable - had to chase a bit for that as well and finally got my charger back but no cables? Did not want to be a moaning old *** so left it there and sorted more cables. The second drone, a phantom standard 3 - spent even longer trying to get this one back - both drones where sent at the same time in September. Chased for even longer this time - and like all the other people who have complained said, Bradley starts ignoring your messages/emails etc. By September I was pretty annoyed and did some more research into this company and found out about all the other unhappy people - I made Bradley aware of the complaints I had discovered and he quickly returned my phantom. Phew! Nooooooo. Seems Bradley did not return the battery or the charger! So today (October) I am back on the warpath to get all my equipment. Bradley has promised to go into his office tomorrow to see if my battery and charger are there and has promised to return it to me if he can find it.....I truly have all my fingers and toes crossed as it would be totally heart breaking if Bradly turns out to be a nothing more than a con man?