Not a "hot"experience!!

<p>We bought a new house in Marina Martinique during May 2015. A brand new Defy oven and hob was supp**** by this company in Jeffreys Bay. On 14 April 2016 the oven started giving trouble and tripped our electricity. I emailed the company to report the problem - a Mr. Anthony Nicholson responded; requesting the original invoice. I informed him that I was away on business and therefore could not provide an invoice. I asked him to check their records for the invoice - his response was that they do not do that and that I have to provide the invoice myself. Since I did not buy the stove, but the builder that I bought the house from, I am unable to provide an invoice. Yesterday the element in the oven exploded and nearly caused a serious fire due to the don't care attitude of the company. I then had to get an electrician out to replace the element. He informed me thatthe oven need to be replaced as the fault that occured caused serious damage to the enamel coating.</p>