Disgustingly pathetic service Drive SA - Jennifer

I just made a booking on Drive South Africa, paid fully for it only to get a call from a Jennifer saying there are no cars in Mthatha, where I land on Thursday at 17:00. This woman says there are no cars in Mthatha but they have accepted the payment, I must now fetch the car in East London or pay a delivery fee. I want my R5000 back so I can get a car from a different provider, I don't have the time to wait for a refund in 7 days, I need that money to make another booking urgently so I can go bury my father in peace. How does paying for a booking not confirm a car rental? Does that even make sense?