Poor service

I have ordered and paid for sneakers on the 5th of December, but even today i have not rececive my sneakers, no feedback form them, i have beek sending them messages on Whatsapp, Facebook and Instagram but no one is responding.

i want my money back as soon as possible, I no longer need their sneakers as I ordered them for December, now it is already January, and i haven't receive them.

My order number #1154