POOR SERVICE FROM ONLINE DRIP SHOP

Good Day, kindly note this is the first time I have used this site and purchased a pair of Jordan Nike takkies for my daughter for R1700. It was an online purchase and we was requested to do an instant payment. A 24hr watsapp communication number was provided to forward proof of payment in order for shipment to be approved. Proof of payment was submitted on 19 Dec 21, confirmation of payment was acknowledged. I did put in a special request to ensure the goods are delivered before Xmas as it is a Xmas Gift. I was given a tracking number to follow up with the courier company Globe Flight. I have called twice today and still the goods have not been dispatched. This is extremely concerning as this is the first time I am using this site and although someone is replying on the watsapp message, when you call the number no one answers. Drip Shop is a reputable company , however the service levels are very disappointing. Please can someone look into this matter and revert urgently. My order number is 22970