Awful Service - DripShop.co.za - Leon and Tyrone

Background - I ordered my Nike white shoe for Order #23781 on 31 December 2021. - Drip Shop sent me an email with an Invoice attached for another client with a different order from the Western Cape (whose personal information i.e. Name, Address, Cellphone number, Shoe Order, Shoe Size was all on the invoice). - I continuously contacted Drip Shop from January 2022 to February 2022, via multiple emails, calls, WhatsApp and finally they sent me a Nike shoe in February/March - however this is not what I had ordered i.e. an incorrect product. - I notified Drip shop that they had sent me the incorrect product and they have been passing me around from pillar to post via Returns; Drip Store; Sales; Whatsapp; and Mobile - having to re-explain myself and my problem each time on each method of communication. - Now on 22 March 2022, I have been told that I can "exchange" the product - but I have to ship the incorrect product back to them first, before it can be exchanged. -

Problem So basically Drip Shop sends me the incorrect product and I have to pay out of my own pocket to send it back!!! :-( Apparently this is also in the Terms and Conditions upon placing an order - so please beware of being caught by this company in future!

No resolution on a way forward I am stuck with a Product that I don't want, Drip Shop doesn't want to exchange it at their cost and Drip Shop doesn't want to refund me either.