Bad Attitude of Owners

We wanted to cancel our stay,because of unsafe rooms,it was filthy and one of the owners were smoking in the dining room,when I confronted them,because my wife is pregnant,they respond to me,that it is there place they can do what they wanted.they started swearing at me and i wanted to cancel and we paid in advanced,and we wanted to be refunded for the remaining 2 days,where their policy states that when cancelling we must pay 30% cancellation fee,They responded that we are not getting any money back and that they want us to leave.The owner also attack me with ******. Even though i cant speak English fluently, i tried. And he said if i use afrikaans, i have a bad attitude. I wonder what the other guests must be thinking when they heard the owners yelling at us 9pm at night. What an embarrassment. The rooms have no cooling facilities and we had to leave our entrance door open while sleeping, the door which have direct access to the remote gate \as they call it\" which can be opened by anyone from the public because it isnt locked. "