Dräger South Africa Terrible service

It is terrible to do business with this company. The only way you actually get service is if you are a walk in customer. I sent emails to place an order on the 19th, 20th and 22nd of March. No response. I tried to phone , the extensions doesn't pick up. Today on the 25th I finally got hold of someone, this was at 8:05am. He said he will send the proforma/quote. Half an hour later I phoned again after not receiving any mail. Then again another half an hour later. Later we got the name of the person handling the quotes. Again we waited. On every occasion we phoned, that is every half an hour from 8 till 10:45 we told them how urgent this is and we need the courier company to collect just after 12. The lady sent a quote at 10:43. This quote was totally wrong from what I asked. I corrected it, paid the amount and sent everything back. Just to receive an email : Sorry we are out of stock! Lead time 4-8 weeks!!!!!! Would it have been so hard to tell me that when I phoned at 8 or any of the other calls made? Now the thing I so urgently needed will only be available in 4-8 weeks!