Money not payed back

I ordered and paid on the 15 of May till today she hasn't delivered. She keeps lying saying she will courier tomorrow, weekend, she still packing. When I want my money back she doesn't send it back. I don't want to deal with her anymore. I want my money back and becareful if you want to buy from her ticktock is dressed by Mihlali the numbers she use for orders is ***. I have proof of payment and our conversation