JB
Jason B

1 reviews | Active since Nov 2017

06 Dec 2017, 21:41

Unprofessional

Very bad experience 3 times in a row... 2 different ladies. Don’t waste your time or money here. Last week when they were finished with my nails I asked if she could fix the acrylic on my pinky nail and they laughed and said it’s supposed to look like that!! Who are they to tell me what it’s supposed to look like... I’m the one that’s supposed to say if I’m satisfied or not!! Please get new staff as the location is convenient in the mall.. my sister also did her nails there and wrote a review a few months ago and whoever manages the hello peter for dream nails must start getting back to unstudied customers and can’t always type the same message to each customer: “Dear Customer

Thank you for taking the time to bring your concerns to our attention. We would like to apologize for any dissatisfaction that you may have experienced at any of our salons and assure you that we are looking into the matter.

Beautiful Regards

Imbalie Beauty Customer Care

Please try and manage stop losing customers due to unprofessional staff. The staff are SUPER friendly. All of the ladies I’ve met but just need bit of training at mall of africa.

Thanks

0
Replies (1)
Dream Nails
Dream Nails's reply07 Dec 2017, 10:57
Official

Good morning Jason, it is unfortunate to hear of your experience and that it has been a repeat. We have emailed our franchisee and the manager of the store to finally resolve this issue. Could you kindly provide us with the two individuals that have had the issues so that we can also bring up the history to the salon's attention.