NN
Nadia N

1 reviews | Active since Oct 2014

04 Jan 2016, 11:04

SHOCKING SERVICE & BAD ATTITUDE

I arrived at the store and told the receptionist that I have a 12pm appointment, she looked through the appointment book and looked puzzled. She then asked the manager(Mali) why the appointment was not written in the book, Mali then responded saying that I had called in the morning to cancel my appointment. First of all I did not cancel and why would show up for my appointment if I did cancel, I was absolutely disgusted by the behaviour of your 'so called' manager and for being accused that I called and cancelled when I did not!!!<br> <br> I am totally shocked at the treatment that I received and I will definitely not be visiting a 'Dream Nails' store in the future!!!<br>

0
Replies (1)
Dream Nails
Dream Nails's reply04 Jan 2016, 13:14
Official
Hello NadiaNiki,

Dear Nadia

Thank you for taking the time to bring your concerns to our attention. I would like to apologize for any dissatisfaction that you experienced at any of our salons and assure you that we are looking into the matter.

Kind Regards
Customer Care