Overcharged and bad service

<br> I had an appointment on Saturday 31 October 2015.<br> <br> When I made the appointment I required the following treatments and quoted the following prices:<br> <br> Manicure: R160.00 and two week fill - R220.00.<br> <br> However, when I got there, I decided to soak off the previous French tips and reapply new French tips - Prices: Soak off with new application: R65.00 and new French Tips - R340.00<br> <br> The total for the service should have been R565.00, I was charged R670.00, therefore an overcharge of R105.00.<br> <br> The staff were in such a hurry to attend a baby shower that they did not respect the fact that they had a client in the store. Noisy, speaking loudly, who was attending and who was not. Would cash up the next day instead of at the end of the day. I knew exactly how much cash money was on the premises. I also knew that there is a R10.00 penalty for not completing their duties at the end of the day as they were willing to have the monies deducted from their wages.<br> <br> The whole experience was unpleasant and not enjoyable at all.<br> <br> Could you kindly advise when the overcharge will be refunded to me and how the company is going to rectify the unpleasant experience.