1 reviews | Active since May 2017

24 May 2017, 14:52

I would Rather use Sorbet

<p>My experience with Dream Nails...A Dream Nails voucher was purchased on 10 December 2016 as a gift for me at the Dream Nails in Kenilworth. I was assured by the buyer, I may use at any store and told by the assistant to keep the receipt in case of any hassles. When I went to redeem my voucher the day before I got married I was told "Sorry we don't accept Gift certificates and of cause had to fork out the amount due. I called and ask if there was any way I could have a gift card as its inconvenient for me to travel the Southern Suburbs. I was told No! If I want to use it i would have to come to that store. That’s it. Extremely unhappy as Dream nail assistant **** firstly and now they not willing to accommodate for their error.</p>

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Replies (3)
Dream Nails
Dream Nails's reply24 May 2017, 15:06
Official

Dear Lindsay

Thank you for taking the time to bring your concerns to our attention. We would like to apologize for any dissatisfaction that you experienced at any of our salons. We will be in contact with you via email shortly.

Kind Regards

Customer Care

's update24 Jun 2017, 11:50
Reviewer Update

Been waiting for feedback from a Lorraine Morris the Customer Care manager. She's not responding to my follow up emails. Shocking service!

Dream Nails
Dream Nails's reply26 Jun 2017, 07:54
Official

Dear Lindsay

I apologize for the break in communication. We will have a resolution for you by close of business today.