Excessive pricing for less than average service received
<p>I choose to have my nails done by a " professional " based on my work and travel commitments.</p> <p> </p> <p>Having always gone to the same nail tech, at the Bayside Branch, I've been booked with numerous alternative nail techs since she left. My nails have been excessively buffed as a result of gelish applications poorly done and not lasting more than a week, when the product is promised to last at least two, if not longer.</p> <p> </p> <p>The Manager then suggested an acrylic application, which I wasn't really not in favor of and in fact suggested my nails be given a break. The end result was extremely tacky and false looking acrylic application which I have since requested be soaked off.</p> <p> </p> <p>Ive found the branch to be unhygienic, extreemely tired looking, staff more interested in their cellphones when they in fact could be sorting things out and simply going through the motions, not really checking or being particularly cautious in what they do or how they go about it. </p> <p> </p> <p>In summary - excessively over priced for the quality of service and product received. General lack of attention to detail.</p> <p> </p> <p>Highly disappointing for a franchise model.</p>
Dear Lisa
I would like to apologize for any dissatisfaction that you experienced at any of our salons and assure you that we are looking into the matter. We will revert back to you via email shortly.
Kind Regards
Customer Care
Dear Lisa
I would like to apologize for any dissatisfaction that you experienced at any of our salons and assure you that we are looking into the matter. We will revert back to you via email shortly.
Kind Regards
Customer Care
