Disgusting Customer Service

<p>I booked a bikini waxing appointment for yesterday at Dreamnails in Helderberg Centre Somerset West for today at 14:00 pm on Friday 25 November. I have light hair growth and haven't had any problem at any other salon before. However, the service I received today in unquestionably the worst I have ever received.</p> <p> </p> <p>The beautician attempted to wax me using the waxing strips but struggled. (This is the first Dreamnails branch I have gone to that doesn’t use hot wax.) After half an hour she said that she was unable to remove the hair and the strips were beginning to hurt my skin. She told me that she didn't believe I'd have to pay because she barely removed anything. She then spoke to her boss/superviser and her boss still insisted I pay but said she would give me a discount. She then charged me R150 instead of R200 (which should have been the original price due to Dreamnails’ black Friday 25% off speacial)</p> <p> The supervisor was rude and unsympathetic even though I was polite. In terms of hair removal it is understandable if a salon struggles with a difficult customer (even though I am not) apologises and requests that the customer find help elsewhere. Yet, this was not the case. The service I received today was unacceptable!</p> <p> </p> <p>My Quarrel lies with the complete disservice I received. My skin is now extremely sore as well as ripped in places, had no hair removed, not to mention I was still full of wax and had to go home to wash it off.</p> <p>I have wasted my time and money, and had to book another appointment for today at a different salon, (Sorbet in Somerset Mall) and had a pleasant experience. I will most definitely be sharing my story via social media!</p>