Attention Dream Nails Customers: Traumatic service Greeted with hostility from the OWNER!

I have been a regular at dream nails for over a year now. I made an appointment today for 2pm for a full Hollywood wax, as per usual. The beauty the****** was someone I had never seen before, Zinhle, and clearly from the service she was inexperienced. She app**** far too much wax, she burnt me and then proceeded to tear a chunk of skin which left me bleeding profusely. The blood even ran down my thighs. She tried stopping the bleeding by dabbing it with damp cotton pads to no avail as the bleeding did not stop nor was the situation improved. She even then app**** pre-wax treatment post-wax. After this traumatic experience I was asked to pay. Leaving I felt very violated and in pain, due to that I returned a few minutes later and asked to speak to the owner. Once they eventually were able to get a hold of her by calling the Rosebank Branch as she wouldn't answer her phone, I was given a chance to briefly speak to her as she complained she had a meeting to get to and explain the incident. She blatantly disregarded what I had just told her about the wound and discomfort and terrible service and then told the supervisor in charge, Moosa, to decant me some soothing cream- FOR AN OPEN WOUND and to tell me that she would get back to me. I took the initiative after waiting over an hour to hear back from Debera Bhimsen; the Owner, to try and contact her again but my calls were being ignored. Only once I used a landline did she answer as she did not recognize the number. After she realized who it was I was greeted with absolute hostility and disrespect as she told me she was too busy with another client; even though I myself am a paying client too, showing no empathy or interest to resolve the incident that took place at her store and then proceeded to drop the call on me. I was absolutely shocked by the ********** way in which she treated me, an also paying client who had just been through a traumatic experience at her own salon.

I am still waiting for her to get back to me. Debera Bhimsen once you see this I would highly appreciate you taking the time to get back to me as I am still experience discomfort from the open wound I was left with from your salon and I require a full refund. Regards.