Poor service:Online purchase

On the 6th August 2018 I but two dresses online and opted to picked up the dresses at the store in menlyn mall (Pretoria). I immediately received an email confirming that my order was successfully received. On the 8th August 2018 I sent an inbox on their Facebook page and contacted the store on ********** to follow up on the order. A respond from their facebook on 9th August 2018 was that my order was ready, I will be contacted on a Monday for collection. Monday passed no response, so on the 15 August 2018 I sent another inbox to enquire as the ladies at the store kept on telling me that they do not handle online purchases. So I did not wet any response on the inbox.

On the 21 August 2018 I wrote a complain their facebook page dream fashion sa. Which was deleted immediately and that was the first day I received a call from the lady handling online purchases (Her name is Londeka, ********** 866), who informed me that one of the dress was sold out (apparently me and another lady purchased the dress at the same time)......fast forward I was not happy but was informed that I will be refunded for the dress that was no longer available and the other dress will be couriered. So I have been following up with Londeka from the 22 to date, it's either my phone get canceled (I assume maybe her line is always on flight mode or I am rejected) of she will call back or I WI privatize my numbers to get through (yes I have turned into a stalker in the name of a dress that I loved)...

Fast forward.......

On the 27th I tried to contact Londeka to follow up, she informed me that the refundwas processed and the dress was couried, I should receive it in two days time and she will send the tracking number...... On 28thAugust 2018, I reminded her on whatsapp to send me the tracking number. She read the text but did not respond. On 29 August I sent another whatsapp and phoned her, she did not pick up my call. Instead responded on whatsapp indicating that she phone the courier company, apparently my dress was at the depo. ( Oh I was refunded in thelis day after being told that the account number I provided was wrong, I provided the same account number and got my refund l). With regards to the second dress, I asked her to update me so I can arrange a pick up at their store.

Fast forward: I have made sever AL attempt to communicate on whatsapp l, email them and phoned Londeka with no respond from her phone regarding my dress that was at the depo.

So after phoning the store a couple of times to get contact numbers for the manager, I decided to use google to get the name and contact number of the owner of dream fashion. Her name and surname appeared, which is the same lady who has been giving me a run around. So I am actually tired, I have nicely told her that as a customer i should be informed of any update regarding my order whether it's bad news or not, she apologized, so with my frustration I resorted to scream the very same words and expressed my disappointment in the way they handled my order, the fact that I am the one who is continually making follow up and with not proper response from her or the store. It seems as if I was wasting my time. So Friday, (31 August 2018) , Monday(3 September) and Tuesday (04 September), I have not heard from Londeka and my dress is still to be delivered or still at the depo or back at the store.

I have purchased some of my clothes from Lufi D dresses, styles by tumi and Gelideli Fashion and other common online stores. I have never had issues, so I trusted dream fashion to provide the same services, but i was fooled by their presentation on Facebook. Pity I cannot write on their fb pages they delete the post. I could be one of the special case or the only customer who used their online services, hence I am in this situation.