Beyond disappointed

Extremely disappointed in their service. They're quick to send you an invoice for payment. The agreement I signed said 65 days and my make up will be delivered. It's been 4 months now. Excuse after excuse after excuse. Not to mention Esther, who is the only point of contact I have (unfortunately) who I can't rely on for an update at all. I still don't have my make up and considering to tell them I want my money back!