Pathetic Service At Drakenstein Traffiic Department

Such a pathetic service I received from a very *********** and unprincipled Chanray Adams on Wednesday, 30 January 2019. Chanray Adams works at the Drakenstein Traffic department as a cashier, I presume and was supposed to assist me to make payment for my licence renewal. I get to her counter after she has finished with the customer before myself. As I was standing by the counter she is busy talking her private business on her cellphone. For a good 5 to 8min of standing waiting on her to finish, giving her the benefit of the doubt of course. She carries on talking on her cellphone, no acknowledgement whatsoever. I get impatient as it gets to 10min since waiting for her to finish her private matters. I tap my fingers on the counter to get her attention as she is point blankly ignoring me. She carries on but eventually finishes the call and gives me a " what's your problem look". I tell her I need to get back to work and she just held me up, didn't even acknowledge me but instead continued to talk on her cellphone, handling her private business. She then shouts and tells me I don't know anything about her private life and she can take calls if she wants to and that she didn't call me to go to her counter. As shocked as I was , because first of all she is not there to answer her private calls especially while a customer stands and wait for her to render a service, for which she is being paid and employed for. I tell her she is not there to handle her private business while she should be assisting me and that is what she is paid do to and I go on to tell her she is rude and she shouts back in front of other customers telling me I am the rude one, I am in shock as this unschooled, unprincipled and ill-disciplined girl definitely doesn't know her job description and her role in it. I further tell her that I never told her to apply for the job because if that's her attitude then she should never have app**** for that cashier position as she lacks professionalism, work ethics, education, client services and so much more. This girl then has the audacity to tell me to go to a Mr Williams (which I didn't know who he was) to my surprise this is the chief officer. The mere fact that she confidently and arrogantly sent me off to report her to her boss indicated that she thinks she can treat people like trash and get away it and that she knows nothing will be done by her superior for her stinking attitude, and so was nothing done. I get into Mr. Williams office and explain what happened and instead of him calling her in his office so she could explain herself in my presence, he asks her over the phone about what transpired thereafter he tells me she apologized, but clearly that apology was not for me but for her boss. He goes on to tell me about the story of her ailing child and that she is allowed to take private calls obviously implying that she can she can treat people like *******. Whatever is happening in her life is none of my business and that does not give her the right to treat customers like dirt as if we are all supposed to know her story, pity her and accept her ********* behaviour at a place where she is employed to assist me, us, the customers? I don't think so. If she has an ailing child then she should stay at home or leave her frustrations outside the workplace and remain professional the minute she steps in the office.Unfortunately for her, she is not important enough for the whole of South Africa to know about her child, even so, what makes her think she could treat and talk and to customers however way she feels and still have the nerve to send me off to report her?! That is utter nonsense and unacceptable. If she can't handle or deal with customers then she must stay at home and someone competent should then replace her. Such behaviour should never be tolerated and clearly further education and training is lacking from this unruly, *********, unschooled girl.