****mers

*Hi Amy Hair D22,*

I am your customer Amahle Mkhize and I need this matter resolved TODAY. This is bad service and I have proof of everything.

*FACTS:* 1. I ordered 13x4 12inch wig for R250 + R110 Pep Paxi delivery on Friday to TymeBank EveryDay account ***5 _Amy Hair_ at 21:19. I have proof of payment. 2. You told me Friday “on the way”, then Sunday “parcels left at 4:30” + sent video of orange Pep bags. But you NEVER sent me MY Pep Paxi waybill/tracking number. 3. You then admitted wrong cell number was used: 6418 instead of 6481. I gave you correct number *** and address again. 4. Now you want me to add R50 for Courier Guy because of “your mistake”. I told you I have no money and I’m leaving for Cape Town on Friday. You said “person on lunch” at 12h49 but it’s now and still no update, no waybill, no proof. 5. I asked for Pep Paxi slip/receipt many times. You said “I’ll ask Zee to forward message”. Still nothing.

*AS A PAYING CUSTOMER THIS IS WHAT I DEMAND BY TODAY 17h00:* 1. *OPTION 1*: Send me the real Pep Paxi waybill number + photo of the slip/receipt so I can call *** and trace it myself. OR 2. *OPTION 2*: If you already booked Courier Guy, send me the paid waybill PDF + proof of payment for R160. I will NOT send R50 more until I see the waybill. Your mistake = your cost to fix. OR 3. *OPTION 3*: Full refund of R360 to my account today if no parcel was sent.

*IMPORTANT:* 1. Do NOT tell me “wait” or “tomorrow” again without proof. I’m leaving Friday and you knew this from Monday. 2. Do NOT ask me for more money without sending tracking first. No waybill = no more payment from me. 3. Consumer Protection Act says a business must deliver goods paid for OR refund. Your mistake with number is your responsibility, not mine.

If I do not receive tracking OR refund by today 17h00, I will: 1. Dispute the R360 with TymeBank as “services not rendered” 2. Open ***** case with SAPS using all our chats + POP 3. Report you to National Consumer Commission + post this whole chat online to warn other customers

I have saved all our WhatsApp messages, voice notes, payment proof, and videos. I am being fair but I will protect my money.

Please do the right thing and sort this out now. I am waiting.

Regards, Amahle Mkhize ***