Subject: Urgent Follow-Up: Repeat Prescription for Microdentin

Dear Dr. Zaheeda,

I hope this message finds you well.

I am writing to follow up on the repeat prescription for Microdentin, which was initially prescribed following urine and blood test results indicating recurrent UTIs.

Despite multiple calls to your practice and messages left with both Masha and your other secretary, we have yet to receive the repeat prescription or a clear update. We were instead advised to supply lab results ourselves, which was unexpected and has caused confusion and unnecessary delay.

Additionally, we recently noted a double charge to the medical aid last month, which we were not informed of at the time. When this was raised with you, you mentioned that your practice is currently very busy. While we understand the pressures of a busy schedule, the lack of communication and follow-up has unfortunately contributed to a sense of neglect, which we have documented for our records.

We kindly request your urgent attention to this matter. Please issue the repeat prescription without further delay so that appropriate treatment and continuity of care can be maintained.

Thank you for your time and understanding.

very concerned patient