Bad Service

Item: Dr V Govender
Rating: 1

I am a patient that is seeking help to sort my claim. Good day It is really upsetting to know that a claim from February this year is not sorted out. If I was not in so much of pain I would of never accepted an operations. In my state that I was in the least that the doctors rooms and accounts could dp was find out how they can help. So far I have been the one calling and phoning the medical aid which I am sure they have an audit trail of. It is not a patients job to keep following up. I have been so helpful to this situation trying to assist but yet no one is helping me. If this is not resolved I will send this to the medical board and the proof is on my medical aid profile to say how often I called and asked for help. Regards Selina From: Zeldia Williams ********** Sent: 15 September 2016 07:19 AM To: FRANCIS, SELINA [Adt Security - Kwazulu Natal] Subject: FW: FW: S Deolall - ********** 198088 Good day Please see reply from Yvonne Regards Zeldia Williams Bureau Officer '012 ********** È ********** 815 This email and any attachments are confidential and may also be privileged and/or copyright material of MediCharge (Pty) Ltd. If you are not the intended or authorised recipient of this email or have received it in error, please delete it immediately and notify the sender by email. In such a case reading, reproducing, printing or further dissemination of this email is strictly prohibited and may be ********. MediCharge (Pty) Ltd does not accept any responsibility for changes made to the contents of this message after it was sent, nor for any loss or damage from receipt or use. MediCharge (Pty) Ltd does not represent or warrant that an attachment hereto is free from computer viruses or other defects. The opinions expressed in this email and any of the attachments may be those of the author and are not necessarily those of MediCharge (Pty) Ltd. Please consider the environment before printing this e-mail. From: vineshree govender ********** Sent: Wednesday, 14 September 2016 4:01 PM To: Zeldia Williams Subject: Re: FW: S Deolall - ********** 198088 hi i did not get the auth for the patient cause patient was admitted and because she was working for discovery... she said she will sort it out... i did meet her at the hospital once and she was with another lady from discovery who was going to help her and she was going to give us feedback On Wed, Sep 14, 2016 at 3:15 PM, Zeldia Williams ********** wrote From: Zeldia Williams Sent: Wednesday, 14 September 2016 1:36 PM To: 'FRANCIS, SELINA [Adt Security - Kwazulu Natal]' Subject: RE: S Deolall - ********** 198088 Hi Yvonne’s line still busy From: FRANCIS, SELINA [Adt Security - Kwazulu Natal] ********** Sent: Wednesday, 14 September 2016 1:32 PM To: Zeldia Williams Subject: FW: S Deolall - ********** 198088 Importance: High From: Zeldia Williams ********** Sent: 15 August 2016 03:40 PM To: gynae31 Dr Govender Cc: FRANCIS, SELINA [Adt Security - Kwazulu Natal] Subject: FW: S Deolall - ********** 198088 Importance: High Hi Yvonne Myself and member tried to call the rooms, to no avail. Please help member as she has spoken to you in the past regarding her account, and you just don’t call her back. Please attend to query urgently. Kind regards Zeldia Williams Bureau Officer '012 ********** È ********** 815 This email and any attachments are confidential and may also be privileged and/or copyright material of MediCharge (Pty) Ltd. If you are not the intended or authorised recipient of this email or have received it in error, please delete it immediately and notify the sender by email. In such a case reading, reproducing, printing or further dissemination of this email is strictly prohibited and may be ********. MediCharge (Pty) Ltd does not accept any responsibility for changes made to the contents of this message after it was sent, nor for any loss or damage from receipt or use. MediCharge (Pty) Ltd does not represent or warrant that an attachment hereto is free from computer viruses or other defects. The opinions expressed in this email and any of the attachments may be those of the author and are not necessarily those of MediCharge (Pty) Lt Please consider the environment before printing this e-mail. From: FRANCIS, SELINA [Adt Security - Kwazulu Natal] ********** Sent: Monday, 15 August 2016 3:30 PM To: gynae31 Cc: ********** ********** ********** /> Subject: S Deolall - ********** 198088 Importance: High Good day Please can someone assist. I refer to my attached claim for the 09/02/2016. I have called the rooms and the medical aid on numerous occasions. They have advised that the person that submitted the claim used the incorrect code number. I have called the medical aid again they referred me to case management at the hospital. The case manager has advised that the doctors rooms ( V Govender) needs to call them and sort out the claim. I have tried the doctors rooms from this morning with no luck. Please can someone assist. Thank you. Selina Francis 083 **********

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