Dr SDJ Kutumela
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Dr SDJ Kutumela
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMH
Maki H
1 reviews | Active since Oct 2023
28 Oct 2025, 19:30
Teach that new lady Monica manners and basic client service!!! I have been a loyal cash-paying client at this practice since 2023 and have never missed a single payment. I always ensured that my proof of payment was sent directly to the practice after eve
Disgusting and unprofessional service received from Monica attacking my sister.
Helpful (0)
|Replies (0)MH
Maki H
1 reviews | Active since Oct 2023
28 Oct 2025, 19:30
Teach that new lady Monica manners and basic client service!!! I have been a loyal cash-paying client at this practice since 2023 and have never missed a single payment. I always ensured that my proof of payment was sent directly to the practice after eve
Disgusting and unprofessional service received from Monica attacking my sister.
0
Replies (0)NN
Ngcebo N
1 reviews | Active since Oct 2025
28 Oct 2025, 14:34
Teach that new lady Monica manners and basic client service!!!
I have been a loyal cash-paying client at this practice since 2023 and have never missed a single payment. I always ensured that my proof of payment was sent directly to the practice after every transaction — a total of 25 payments to date. Unfortunately, my recent experience with the new lady at reception has been extremely disappointing and upsetting. She is unprofessional, rude, and completely lacks customer service or communication skills. During a phone call to request my payment statement, she was dismissive and disrespectful. Despite my request, she never sent the statement. When I arrived for my next appointment, she refused to let me proceed with my treatment until I resent all my proof of payments — documents I had already submitted over the course of 24 months. Her attitude was unacceptable. Instead of assisting or checking their own records, she blamed me for their poor administration and told me they “can’t be searching all day” for my payments. I had to spend my own time, data, and money retrieving and resending all 25 proof of payments individually. Even after doing that, she claimed not to have received them, forcing me to resend them to another email address — even though I have proof that they were sent to the correct one from the start. To make matters worse, after 24 months of consistent payments, I was suddenly told that my installment plan had changed from the 24 to 30 months because it was not adding up to the total which still was not my fault!! had they sent the statement when i aske d the issue would have been long resolved, now I have to suffer for their incompetence, this was sent to me 7 days before my next appointment with the Dr. When I tried to discuss a way forward and offered to resume payments from 15 November to complete the treatment, I received no response and decided to call, the lady I spoke to which has always been there said it was okay as long as I will continue to make the payments. At my next appointment, she was openly rude, dismissive, and disrespectful — raising her voice, walking away mid-conversation, and making me feel completely devalued as a long-standing client. After almost two years of loyalty and timely payments, I was refused treatment and told to leave unless I paid immediately on the spot. This experience has completely destroyed my trust and respect for this practice. The way this new staff member conducts herself and treats clients is absolutely unacceptable and has turned what used to be a professional, welcoming environment into an unpleasant one.
Helpful (0)
|Replies (0)NN
Ngcebo N
1 reviews | Active since Oct 2025
28 Oct 2025, 14:34
Teach that new lady Monica manners and basic client service!!!
I have been a loyal cash-paying client at this practice since 2023 and have never missed a single payment. I always ensured that my proof of payment was sent directly to the practice after every transaction — a total of 25 payments to date. Unfortunately, my recent experience with the new lady at reception has been extremely disappointing and upsetting. She is unprofessional, rude, and completely lacks customer service or communication skills. During a phone call to request my payment statement, she was dismissive and disrespectful. Despite my request, she never sent the statement. When I arrived for my next appointment, she refused to let me proceed with my treatment until I resent all my proof of payments — documents I had already submitted over the course of 24 months. Her attitude was unacceptable. Instead of assisting or checking their own records, she blamed me for their poor administration and told me they “can’t be searching all day” for my payments. I had to spend my own time, data, and money retrieving and resending all 25 proof of payments individually. Even after doing that, she claimed not to have received them, forcing me to resend them to another email address — even though I have proof that they were sent to the correct one from the start. To make matters worse, after 24 months of consistent payments, I was suddenly told that my installment plan had changed from the 24 to 30 months because it was not adding up to the total which still was not my fault!! had they sent the statement when i aske d the issue would have been long resolved, now I have to suffer for their incompetence, this was sent to me 7 days before my next appointment with the Dr. When I tried to discuss a way forward and offered to resume payments from 15 November to complete the treatment, I received no response and decided to call, the lady I spoke to which has always been there said it was okay as long as I will continue to make the payments. At my next appointment, she was openly rude, dismissive, and disrespectful — raising her voice, walking away mid-conversation, and making me feel completely devalued as a long-standing client. After almost two years of loyalty and timely payments, I was refused treatment and told to leave unless I paid immediately on the spot. This experience has completely destroyed my trust and respect for this practice. The way this new staff member conducts herself and treats clients is absolutely unacceptable and has turned what used to be a professional, welcoming environment into an unpleasant one.
0
Replies (0)