Zero customer service

I had just found out about Dr Sandy Medical Spa. Didn’t even get to get a consultation with the Dr due to a very rude receptionist/administrator named Sheila, who has zero regard for customer service.

When I initially called she greeted with a mere ‘Hi’ which was unexpected for a professionally run SPA. She then asked me to communicate with her on Watsap where she was so belittling and rude.

On our first Watsap communication she focused all her energy on correcting me for calling a consultation a session, and no guidance on my appointment confirmation was given thereafter. Sent an enquiry the following day regarding an appointment confirmation, she asked that I pay first before we proceed with the appointment which I did immediately after she sent the details. When I questioned her lack of acknowledgment and communication after I had paid the initial consultation, she started complaining about how I contacted her after hours (when their FB page and Instagram profile clearly states that they close at 8pm). This was now day 2, had received no acknowledgement of the funds received Or what the next steps would be regarding my consultation.

She then INSISTED on how clear it was that I was unhappy with their service and that she would be sending my details to her office to refund me. I have never received such treatment in all the SPAs I’ve ever been to. Very disappointing.