VERY DISAPPOINTED CLIENT

I ordered and paid for a product on 17 April 2019 already. The shipping policy is 3-5 working days, I am not only waiting for my delivery but for my email that is supposed to include my tracking number. I have tried numerous times to contact the company via email and Facebook messenger but I am just being ignored. At this moment I feel like this company just stole my money. The service that you as a client receives is not what they promise on the site.