1 reviews | Active since Apr 2017
Shocking Service
<p>Dear Sir/Madam</p> <p>I visited your surgery yesterday 19/04/2017 whereby I was very sick.</p> <p>The doctor attended to me and provided me with a script to get my medication from the pharmacy.</p> <p>Today I went to Randburg Clicks pharmacy to get my medication.</p> <p>I arrived at the pharmacy 12:10pm and I left the pharmacy at 13: 35pm because of the bad service the pharmacist received from your receptionist.</p> <p>The script is not clear of what the doctor suggested me to take for my illness.</p> <p>The pharmacist tried to call all the numbers on the script and got hold of Kagiso branch because the Protea Glen one was forever busy.</p> <p>We requested doctors mobile number as we could not get to reception.</p> <p>They refused to give us the doctors number and we also provided them with all the information for them to take out a file and give it to the doctor to advise which medication I should be given.</p> <p>At Kagiso they provided us with Thato's mobile number as the phone was extremely busy the whole time.</p> <p>I am in terrible pain whereby I am asking myself if that is the kind of service we should get whereas we are paying full amount like everyone who visit the surgery.</p> <p>I left the pharmacy and tried to call when I get to work ,however, now the phone takes me to fax.</p> <p>To be honest I am not a happy patient at the moment with service I got and this is not the first time I receive such a shocking service form your surgery.</p> <p>Few months ago My 2 sons were sick I had to see the GP and dentist.</p> <p>I managed to the GP and I had to wait long for assistance from the dentist.</p> <p>I arrived at 11:00 I had to leave the surgery at past 2pm because I saw that we have not been called.</p> <p>When I asked they told me they called me whereas I was there how could I not hear if they call my son's name.</p> <p>I asked them to cancel as my son was in pain and didnt even eat since last night.</p> <p>I went to another dentist because really the service is pathetic.</p> <p>I don't think I will refer anyone there.</p> <p>The doctors are good but they need to look into customer service courses for their staff.</p> <p>Regards,</p> <p>Mavis<br /> <br /><br /></p>