Dr muyanga

Good day.

I'm writing this with a frustrated and angry mindset.

My daughter was born on the 27-02-2020 at Parklane netcare hospital. All the dr that attended my wife before and during the birth of my daughter their claims went through to the medical aid and there was payment problems.

Today 23-04-2020, I got an email from dr muyanga stated as a FINAL DEMAND which they claim to have sent me an SMS as well as an email about a non payment. I then called the number on the letter and quoted the reference number. I firstly spoke to a lady who understood my frustration and confirmed that their system can be faulty sometimes. I requested to speak to the person who sent me the email and she was extremely rude and screaming at me. I told her that I'm frustrated to receive such a threatening letter of final demand without even getting the 1st letter of demand and her answer was " we dont just sit and send emails to individuals they generated by the system". I repeatedly told her not to scream at me and as a client I have every right to be frustrated to be receiving such letter but instead she continued screaming.

She is unprofessional rude and inconsiderate. When you call you must just listen to her making excuses instead of giving a solution to the problem. Interesting enough is she was at fault because she put the claim through to the wrong medical aid administrator but she was able to send a letter to me 1st before she can process the claim with the correct medical aid administrator.

How disappointing!!!!!!