Complete Ciaos with Billing

<p>I cannot complain about Dr. Mathey, however the way accounts get handled is atrocious! I visited his office early 2015, received no invoice. Out of the blue debt collectors phoned me more than a year later, demanding I settle my outstanding bill.</p> <p>I immediately made work of phoning Dr. Marheys office to find out what is going on. After numerus attempts of getting hold of the receptionist and even once getting the phone slammed in my ear, I had the pleasure of chatting to a friendly? Receptionist.</p> <p>I informed her the debt collectors had phoned me and that I never received an invoice. To which her reply was, that a lot of patients have been phoning her today “claiming” not to have received an invoice. I asked her if she could please email me the invoice to which her reply was it has been achieved and she will need time apparently quite a lot of time ( 3 working days) to find the invoice. Now I ask myself are these not digital? So is it not just a matter of typing in the patient’s details and ta-da, the invoice appears? In any case, I asked her if she would phone me back once she has found the invoice, her reply was “I have a lot of work, I cannot just drop everything and attend to the matter.” And in regards to the phoning me back, her reply was “yes, I will phone you back, however if I have not phoned you back by Tuesday (3 working days later) I must phone her back.”</p> <p>I informed her that the fact that this has been reported to debt collectors will have an adverse effect on my credit standing. Her very nonchalant response was, well you knew you had an outstanding account, and I should have settled it. That is all fine and dandy, however I need an invoice to know what the outstanding total is and what the banking details are. Furthermore I never received a call or any other form of communication to inform me that I had an outstanding balance.</p> <p>So I guess I will have to wait another 3 working days before anything will be done? What a laughing stoc****</p>