Dr Martens South Africa

I ordered 5 pairs of Dr Martens from the Dr martens South Africa website and waited for 15 days for delivery, when I now check the tracking information, it says the shoes have been delivered but we haven’t received them. The email address available to communicate with them was responded to earlier in the waiting process, within a day, but I’ve recently sent 3 emails asking about the whereabouts of the shows but have not received a response and it’s been 5 days now.