PG
Paks G

1 reviews | Active since Mar 2024

23 Sept 2024, 14:31

Cash Back

I’m devastated beyond description by this company (Dr Martens) the way their shoes are extremely expensive but the service provided is so poor. I’m uncertain on the way forward to my current predicament as alluded prior that I no longer need the sneakers, been waiting on them for more than two months, their lame policy says 10 to 30 day’s. I’m going to report the company to the consumer protection service provider so an urgent intervention be conducted. I want my money back please. These companies are controlled by the white monopoly systems that are currently killing the black nation. As a black woman am no more naive as prior. I’m very angry at the Dr Martens company. I’m demanding for my money back PERIOD!

0
Replies (2)
PG
Paks G's update25 Sept 2024, 09:40
Reviewer Update
The company response.

Dear customer

Sorry for the inconvenience
We got news that your package may be lost by the logistics company. Besides,your order is out of stock now,so we can't send it to you again. Although they made a mistake,but as a seller,we are responsible for the package you didn't receive. For decreasing your loss, we will apply for 40% refund for you.
How about that?

Thanks for your understanding and reply.

Sincerely.
Customer Service Department
PG
Paks G's update25 Sept 2024, 09:42
Reviewer Update
This is unacceptable @DrMartensSouthAfrica. Please very kindly give me a formal apology on the very same platform respectfully.