*********** staffs and rude doctor

I was referred to the specialist by my Dentist, I called them in March 2021 and booked an appointment for 5 June, on the 31st May they called me to remind me of my appointment, 04 June they called asking me to send my medical details so they can check my benefits. i went there on my day of appointment (05 June), on day of arrival they told me they calling my scheme (they asked for my details a day prior) and then they told me the scheme doesn't cover and i will have to pay cash. i told them i cant believe it and i will call the scheme to find out. a week later they claimed to my scheme (under the dentist, as opposed to the specialist, which i didn't even see, even though they didn't help me as they said my scheme doesn't cover. i called my scheme which confirmed that i am covered, i added the guy (Kevin) from the doctor where the lady from Bankmed asked for the codes and she confirmed in his presence that they are indeed covering. he said he was sorry for all the misunderstanding. after the call Kevin called me again saying they will call the scheme again to verify if indeed they will cover, they got the same answer, he called me again and said can they claim to see if they will pay as they are now booking me for 17 July.

i asked why would you claim before helping me, he said it is fine they will see me on the 17 July @9H00. 16 July they called at 12H43 rescheduling my appointment to 12; (trust me i had also made my own plans for 12 after seeing the specialist), they told me i was the 1st client at 9 but moving me to 12, i asked why don't they reschedule everyone of us, so me from 9 to 10, the client at 10 to 11 and so on, the lady said she will call me. she eventually called and we settled for 11 o'clock. 17 July i went for my appointment, only to arrive there and the dentist told me unfortunately they cant help me as I've been rude to her staffs,

How unfortunate, the staffs who seem to be so *********** (only except Kevin, he really tried to correct every *********** mistakes the ladies that made me left very very frustrated). I went there having read some reviews about how rude the dentist she is, i have witnessed that first hand. i first had an encounter with them in February and by July they didn't even help me, how frustrating. I was hoping i was going to form a long lasting relationship with the specialist (at least for the next 2 years as i am putting braces on my teeth)