Very poor degrading customer service

<p>My medical aid and I have both paid an account to Dr Jose. I was called last year for payment details regarding a refund but they did not follow through.</p> <p>I received an sms that a refund was due abgew days ago instructing me to contact Dr Jose's room directly regarding the refund of R3551. I contacted his rooms and the receptionist was extremely rude and completely unwilling to help. She said she doesn't know anything about it and quite irritant in giving me another number to call regarding this to which there is never an answer. I called about 20 times yesterday, no answer. I called this morning she said she is busy and asked me to call later without asking what it was about and when I tried to converse she put the phone down as Irene did yesterday when I had asked for her name. Disappointing and unprofessional. I would just like my refund.</p>