Bad Attitude (telephonic) from front desk staff

Good Day Doctor<br> <br> <br> I am very disturbed and rather more shocked by the manner in which one your employees (Natasha) handles clients telephonically.<br> <br> I had called in this morning to verify my appointment for tomorrow 1545, and was told its 1445. I further mentioned that the lady I had booked with had verified my time for 1545, as I mentioned only finishing work at 1500.<br> <br> She was extremely rude and spoke rather distastefully, and proceeded to tell me that she had to hear my long stories about work and that I should come whatever time suited me, because she didn't know what else to say to me.<br> <br> In plain sight, she could have at least verified the miscommunication with regards to what was jotted in the book time wise.<br> <br> If this is how the front desk operates and speaks to clients then it is rather off putting to come and seek your services. Please make it a point to remind your staff member/s that clients are paying a substantial amount for the service rendered and this is not for free. <br> <br> Appointment times are important, as we schedule our work, kids and other important activities around that. One cannot be told to just come when they feel \like it".<br> <br> Disgusted<br> <br> <br> <br> <br> <br> <br> """