Lack of feedback

I had to take my frail mother to this practise in Paarl after been advise by her medical aid on 25/5/2018. Getting my mom to the "ba*****t" where the practise is situated was challenging. She got helped and skin tissue was taken as we suspect skin cancer. We paid in cash for the work done and off we went with the promise that the dr will phone with the results. Nothing happened. We phoned on 29/5 and the results is with the dr but she still need to work through it as she is very busy. She will phone us. By Friday 1/6 we still did not receive any feedback. We made 3 calls and once again the reception give us the assurance that the results are with the dr and that she will work late and even on Saturday but we should be assured that she will phone us. Today 6/6/2018 I had to phone again and is not one step closer to get the results out of them or a referral to another dr. This is not the way to treat and old pensioner lady who struggle to survive and who is totally stressed out for the lack of responce by the doctor. If this is the norm of service you can expect, you should rather consult with a different dermotologist. We are not impress. Espesially after travelling from the Strand to Paarl.